Yoanna graduated International Economic Relations and is keen on discovering every little detail of business communication, as it is the first step of good professional relations. What is more business communication stipulates for good and productive intradepartmental relationships. In most companies, effective communication offers the best opportunity to make an outstanding first impression. This is the key point which entails the success of every conversation or sales negotiation . Yoanna will make sure that from every small talk you will get the most, and who knows it might be your next great deal.