The “Top Notch” training sessions are always interactive and comprehensive. The trainers have a dynamic approach which keeps the momentum going. Ideal for those who would like to boost their confidence whilst dealing with awkward customers on the telephone or other unpredictable life situations. And the very best part is that the tips given from the “Top Notch” trainers are helping me not just in my work life, but also in my real one. “Top Notch” – I really think the name says it all!